Frequently asked questions

How is an AI agent different from a chatbot?

A traditional chatbot follows a fixed script. An AI agent understands context and intent, handles multi-turn conversations and can take action in your systems, like quoting a price or creating a contact in your CRM.

Which channels can an AI agent work on?

WhatsApp, web chat, email, Slack, voice and more, from a single agent, so customers get the same experience on every channel.

Can the agent connect to my CRM?

Yes. For example, the quoting agent we built for Hotel Palma Real logs every WhatsApp conversation as a contact and an opportunity in the CRM, and records every quote, accepted or not, for follow-up. The Lumaflow CRM is included from the Growth plan.

What happens when the agent can’t resolve a request?

It can hand the conversation to a person on your team. In the Palma Real case, requests that fall outside the rules are passed to the hotel team within staff hours.

How much does an AI agent cost?

Building an agent starts at $1,500 one-time. It then runs on a monthly plan: Starter is $249/mo for 500 conversations and 3,500 messages, with the AI model, monitoring and maintenance included. Overage is $0.05 per message and $1 per conversation.

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